Refund policy

Effective date: October 11, 2026

This policy applies to retail purchases from Swart Health, operated by Swart Group LLC.

Requesting a return

Contact us at support@swarthealth.com within 30 calendar days after delivery. Include the order number, the item, and the reason for the request. Photos may be required for damaged, defective, or incorrect items.

Returns require prior authorization. Do not mail products to our principal mailing address, a supplier, or PCA SKIN unless we provide written return instructions.

PCA SKIN and personal-care products

Unopened, unused PCA SKIN® and other personal-care products may be eligible for return within 30 days of delivery if they remain in original packaging and are in resalable condition.

For health, hygiene, and product-integrity reasons, opened or used personal-care products are not returnable unless they arrived damaged, defective, incorrect, or applicable law requires otherwise.

If you experience an unexpected reaction, stop using the product and contact an appropriate licensed healthcare professional. Contact us as well so we can document the issue and provide available manufacturer or reporting information.

Supplements, teas, and other ingestible products

Unopened and unused supplements, teas, and other ingestible products may be eligible for return within 30 days of delivery when the manufacturer seal is intact, the product remains in its original packaging, and it is in resalable condition.

Opened, used, unsealed, or tampered ingestible products are final sale unless they arrived damaged, defective, incorrect, are subject to a recall, or applicable law requires otherwise. Do not consume a product that arrives damaged, unsealed, recalled, or otherwise appears unsafe.

Made-to-order apparel

Made-to-order apparel is produced for the individual order and is final sale. We will replace or refund apparel that arrives damaged, materially defective, misprinted, or different from what was ordered. Incorrect size selection, preference changes, and ordinary fit issues are not defects.

Personalized goods

For personalized phone cases, drinkware, home goods and other customized items, check the spelling, text, uploaded artwork, selected model or size, and saved preview before ordering. Contact us promptly if you need a correction. Changes or cancellation may not be possible once production begins.

Contact us within 30 days after delivery for a return request involving a personalized item. We review change-of-mind requests according to the item, its condition and any product-specific terms disclosed before purchase. A spelling or selection error in the submitted design is different from an item that arrives misprinted or does not match the saved order.

Personalization does not remove your right to assistance with damaged, defective, misprinted or incorrect goods. We will review the issue and provide an appropriate replacement or refund under this policy. Contact Swart Health first for help and any return instructions.

Books and learning products

Books and physical learning products may be returned within 30 days if they are unused, unmarked, and in resalable condition. Activity books or similar products that have been written in, altered, or used are not returnable.

High-ticket and freight-delivered equipment

High-ticket, freight-delivered, assembled, or installed equipment may be eligible for a change-of-mind return only when the request is made within 30 days after delivery and the product is unused, uninstalled, unassembled except for reasonable inspection, and complete with its original packaging, parts, accessories, and manuals. Prior written return authorization is required.

Equipment that has been used, installed, altered, connected to utilities, or assembled beyond reasonable inspection is not eligible for a change-of-mind return unless we agree otherwise in writing or applicable law requires it. This restriction does not change the separate process for damaged, defective, or incorrect products.

For an approved preference return, the customer is responsible for actual return freight and any outbound freight charge that was expressly disclosed before purchase. Any charge or deduction will be disclosed in the return authorization before the customer commits to the return.

Freight delivery and damage

When reasonably possible, inspect freight shipments before signing the delivery receipt. Note visible damage on the delivery receipt and contact us within 48 hours. Report concealed damage within seven days after delivery when reasonably possible, and preserve the product, packaging, pallet, labels, and delivery records while the claim is reviewed.

An unauthorized return, refusal of an undamaged correct order, missed delivery appointment, or inaccessible delivery location may result in actual return-freight or redelivery charges. We will not apply those charges when the refusal or failed delivery results from material shipping damage, an incorrect product, an unsafe delivery condition caused by the carrier or seller, or our error.

Damaged, defective, or incorrect orders

Please notify us within seven days after delivery when reasonably possible. After review, we may replace the item, reship the correct item, or refund the affected item. We will provide or reimburse reasonable return shipping when the error is ours.

Refunds and shipping charges

Approved refunds are issued to the original payment method after the return is received and reviewed. Please allow 5–10 business days after issuance for the financial institution to post the credit.

Original shipping charges and preference-return shipping are not refundable unless the return results from our error or applicable law requires otherwise. Any approved deduction will be disclosed in the return authorization.

Cancellations

Contact us promptly to request cancellation. We cannot guarantee cancellation after fulfillment begins, a made-to-order item enters production, or an order ships.

This policy does not limit rights or remedies that cannot lawfully be waived.