Shipping policy
Effective date: August 8, 2026
Swart Health is operated by Swart Group LLC. Products may ship directly from Swart Group LLC, a manufacturer, a distributor, a printer, or another approved fulfillment provider. Products from one order may ship from different locations and arrive in separate packages.
Processing and delivery
Shipping options and charges are shown at checkout. Product availability, destination eligibility, processing time, and delivery estimates are subject to confirmation and are not guarantees unless expressly stated otherwise.
- PCA SKIN: Products may be shipped through our approved supply or fulfillment channel.
- Supplements and teas: Products may ship directly from an approved manufacturer or distributor.
- Made-to-order apparel: Production begins after the order is placed. Production time is separate from carrier transit time.
- Books and learning products: Products may ship from Swart Group LLC, a publisher, a distributor, a printer, or another approved fulfillment provider.
- Large or high-ticket equipment: Delivery method and available service level depend on the product, destination, and carrier.
Shipping destinations
Due to CPSH policy, we do not sell or ship PCA SKIN products to customers outside of the United States. Additional destination restrictions may apply to particular products or fulfillment channels, including some PO boxes, military or diplomatic addresses, territories, Alaska, or Hawaii. Eligibility is confirmed during fulfillment. Other products are available only to destinations accepted at checkout.
If an item cannot be shipped to the submitted address, we will contact you and cancel and refund the affected item if no permitted alternative is available.
Tracking and separate shipments
Tracking information will be provided when available. A multi-item order may generate more than one shipment and tracking number. Any applicable return period begins separately on the delivery date of each item.
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address correction is needed. Address changes cannot be guaranteed after fulfillment begins.
Freight and large-equipment delivery
Products identified as freight-delivered or high-consideration equipment may use curbside, threshold, room-of-choice, or another delivery service when that service is expressly stated on the product page, at checkout, or in the order confirmation. Unless expressly included, delivery does not include inside placement, stair carry, assembly, installation, utility work, site preparation, or packaging removal.
The customer must provide a working telephone number, a safe and reasonably accessible delivery location, and any access information requested by the carrier. An unauthorized refusal of an undamaged correct order, a missed scheduled delivery, an inaccurate address, or an inaccessible location may result in actual redelivery or return-freight charges. Those charges will not apply when the failed delivery results from material shipping damage, an incorrect product, an unsafe condition caused by the carrier or seller, or our error.
When reasonably possible, inspect freight shipments before signing the delivery receipt. Note visible damage on the delivery receipt and contact us within 48 hours. Report concealed damage within seven days after delivery when reasonably possible, and preserve the product, packaging, pallet, labels, and delivery records while the claim is reviewed.
Delays and unavailable items
If we cannot ship within the time stated when the order was placed—or within 30 days when no shipping time was stated—we will provide a delay notice and an opportunity to accept the delay or cancel the unshipped item for a prompt refund.
Carrier delays, severe weather, holidays, and circumstances outside our control may affect delivery after shipment. Contact us if tracking shows an unusual delay, loss, or delivery problem.
For questions about an order placed through Swart Health, contact support@swarthealth.com. Contact us before sending any return. Do not send a return to our principal mailing address or directly to a supplier unless we provide written instructions.